Always available, always online
We take support seriously, and put measurable Service Level Agreements in place with customers to ensure we meet quality standards. We train our customers’ first line support and provide second and third line support through our help desk, which is available 24 hours a day, 365 days a year.
Problems escalated by customers have preset response times:
Our platform also has a 99% uptime guarantee, giving you the peace of mind that technical issues will not hinder your workforce.
Our Solutions
Mezzanine offers a range of innovative digital managed solutions that have been designed and developed on our modular middleware platform, Helium, by our in-house product teams.
Health & Social Innovation
Health is where Mezzanine started. Our products create networked service delivery platforms with a focus on last mile linkage to care, and efficient supply chain and pathology management. Our health products are internationally renowned and recognised as solutions that change the world.
Agriculture
Mezzanine offers comprehensive solutions for agribusiness to interact and transact with smallholder farmers in Africa. We can proudly claim that we have helped stamp out corruption in the dairy industry and fundamentally improved the yields of farmers in the Macadamia Nut industry.
Education
Education decision-makers can view real-time data from schools in their area. Whether it be incident reporting or ensuring school textbooks make it to class on-time, our digital solutions connect schools to facilitate an ecosystem of support.
Asset and Financial
Assets and financial disbursements require strict controls to manage in an accountable and transparent way. By using our digital solutions, customers can monitor and get the most out of their assets, as well as digitally disburse money regularly to large bases of unbanked beneficiaries.
Health
Health is where Mezzanine started. Our products create networked service delivery platforms with a focus on last mile linkage to care, and efficient supply chain and pathology management. Our health products are internationally renowned and recognised as solutions that change the world.
Agriculture
Mezzanine offers comprehensive solutions for agribusiness to interact and transact with smallholder farmers in Africa. We can proudly claim that we have helped stamp out corruption in the dairy industry and fundamentally improved the yields of farmers in the Macadamia Nut industry.
Education
Education decision-makers can view real-time data from schools in their area. Whether it be incident reporting or ensuring school textbooks make it to class on-time, our digital solutions connect schools to facilitate an ecosystem of support.
Asset and Financial
Assets and financial disbursements require strict controls to manage in an accountable and transparent way. By using our digital solutions, customers can monitor and get the most out of their assets, as well as digitally disburse money regularly to large bases of unbanked beneficiaries.