Privacy & Data Policy (“Policy”)

1. Who we are

This website is operated by Mezzanine Ware RF Proprietary Limited (Registration number: 2009/009091/07 (hereinafter jointly referred to as “we”, “us”, “our”) and this policy explains how we process the user’s (hereinafter referred to as “you” or “your”) personal information when you access our website and/or buy any products and services made available via this website (“Mezzanine Products and Services”).

2. Intent

Nothing in this Policy are intended to or must be understood to unlawfully restrict, limit or avoid any rights or obligations, as the case may be, created in terms of any applicable laws, including any consumer protection laws.

3. Purpose of this privacy policy

  • 3.1 We are committed to the privacy and confidentiality of information provided to us. This Privacy Policy provides information to help you understand how we collect, use and share your personal information and our privacy practices with regard to any personal information collected by us from you directly and/or through the website and/or the use of Mezzanine Products and Services.
  • 3.2 Personal information means information which identifies you, and includes information such as your name, email address, telephone number, MSISDN, biometric information and/or passwords, as well as any other personal data collected in the course of access to this website and/or providing any Mezzanine Products and Services to you.
  • 3.3 By visiting this website and/or registering to anything via our website, you consent to the processing and transfer of your personal information as set out in this Privacy Policy.

4. Limitation of liability

  • 4.1 We and/or our affiliates or third party service providers shall not be liable for any direct, indirect, incidental, special or consequential injury, loss or damages which might arise from your use of, or reliance upon, any material or content contained in, or inability to use, and/or unlawful activity on, the website and/or any linked third party website.
  • 4.2 You hereby indemnify us against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of this website and/or any linked third party website.

5. Notification of changes to privacy policy

We are continually improving our methods of communication and adding new functionality and features to our website and/or to our existing Mezzanine Products and Services. Because of these ongoing changes, changes in the law and the changing nature of technology, our data protection practices will change from time to time. If and when our data protection practices change, we will update this Privacy Policy to describe our new practices. In the event that any upgrades are done you will be notified the next time you visit this site. We encourage you to check this page regularly.

6. Collecting your personal information

  • 6.1 We are committed to an informed and limited collection of essential personal information.
  • 6.2 We can get your personal information when you:
  • 6.2.1 visit or browser or website;
  • 6.2.2 subscribe to receive information from us from time to time; and
  • 6.2.3 ask us for more information about a Mezzanine Product or Service, or contact us with a question or complaint.

7. Understanding what you want (the use of cookies)

  • 7.1 We might also use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). These cookies collects information that makes the website remember you and tells us how you use our website.
  • 7.2 This, in turn, helps us make our website relevant to your interests and needs. They also help us find information once you have logged in or help us link your browsing information to you and your personal information, for example, when you choose to register for a service. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again.
  • 7.3 Cookies by themselves cannot be used to discover your identity. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. If you choose not to accept cookies from our website this may limit its functionalities or performance.

8. Anonymous data collected

  • 8.1 In addition to the information we collect as described above, we use technology to collect anonymous information about the use of our website and Mezzanine Products and Services. For example, our web server automatically logs which pages of our website our visitors view, their IP addresses and which web browsers our visitors access. This technology does not identify you personally; it simply enables us to compile statistics as described in clause 8.1.3. All of this information is collected and used only in the aggregate, where we can use it to generate overall reports on Mezzanine Products and Services, but not reports about individual users.
  • 8.2 Our website contains hyperlinks to other pages on our website. We may use technology to track how often these links are used and which pages on our website our visitors choose to view. Again this technology does not identify you personally – it simply enables us to compile statistics about the use of these hyperlinks.
  • 8.3 We also use your IP address to help diagnose problems with our server and to administer our website. An IP address is a numeric code that identifies your computer on a network, or in this case, the Internet. Your IP address is also used to gather broad demographic information.
  • 8.4 We may also perform IP lookups to determine which domain you are coming from to more accurately gauge our users' demographics.

9. The personal information we collect

  • 9.1 The information we collect about you depends on your use of the website and/or the Mezzanine Products and Services you use enquire about. It includes (but isn’t limited to) the following:
  • 9.1.1 your name, age, address, account information, telephone contact details and email address;
  • 9.1.2 your preferences, use and feedback in relation to particular Mezzanine Products and Services; and
  • 9.1.3 your contact with us – such as a note or recording of a call you make to one of our contact centres, an email or letter you send to us or other records of any contact you have with us; and
  • 9.1.4 IP addresses, location information, recordings, correspondence, evaluations, surveys.

10. Use and analysis of your personal information

  • 10.1 The purpose for which we will use and analyse your information are as follows:
  • 10.1.1 to keep you informed generally about new products and services, special offers and/or promotional competitions (unless you choose not to receive our marketing messages);
  • 10.1.2 to inform you about possible new features of any Mezzanine Products and/or Services;
  • 10.1.3 to administer this website and help us improve your experience on our website by monitoring statistical non-personal browsing habits and to allow for you to interact with us;
  • 10.1.4 respond to any questions or concerns you may have about using our website and/or any Mezzanine Products or Services;
  • 10.1.5 carry out research and statistical analysis including to monitor how users use our website on an anonymous basis;
  • 10.1.6 provide aggregated reports to third parties (such reports do not contain any information which may identify you as an individual).
  • 10.2 We’ll store your information for as long as we have to by law. If there’s no legal requirement, we’ll only store it for as long as we need it.

11. Sharing your personal information

  • 11.1 We may share information about you with:
  • 11.1.1 our affiliate companies;
  • 11.1.2 partners, distributors or agents involved in providing the and/or delivering the Mezzanine Products and Services you’ve ordered or used;
  • 11.1.3 our subcontractors who are engaged to perform services for, on behalf of us, our partners, distributors or agents;
  • 11.1.4 law enforcement agencies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law;
  • 11.1.5 if we’re reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation.
  • 11.2 Where appropriate, before disclosing personal information to a third party, we contractually require the third party to take adequate precautions to protect that data and to comply with applicable law.
  • 11.3 In the event of a merger/acquisition or company reorganisation, your personal information may be part of the transferred assets and are likely to be disclosed to the new company.

12. How to subscribe or opt-out

  • 12.1 If you no longer want to receive marketing messages from us, please contact our customer services team and you’ll be ‘opted out’. (You can get in touch with customer services through the Contact Us page on our site.)
  • 12.2 If you choose to unsubscribe or opt out, we will hold your contact details on file marked so that we do not contact you again. This is so that we do not contact you if your details are subsequently provided to us by a third party.

13. Access and corrections to personal information

  • 13.1 To the extent required by the applicable law, you have the right to access, correct, amend, delete your personal information or to object to the processing of your personal information.
  • 13.2 Upon receipt of your written request and enough information to permit us to identify your personal information, we will disclose to you the personal information we hold about you, for which we may make a charge as allowed by applicable law.
  • 13.3 We will also correct, amend or delete any personal information that you tell us is inaccurate and notify any third party recipients of the necessary changes. You may update any information you have given to us by contacting us at our registered address.
  • 13.4 Where you provide us with additional information about you, you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

14. Unauthorised third party access to your information

  • 14.1 Despite the security measures we have in place to protect your personal information (firewalls, password access and encryption methods) you acknowledge that it may be accessed by unauthorised third party, e.g. as a result of an illegal activity.
  • 14.2 If you disclose your personal information to a third party, such as an entity which operates a website linked to this website or anyone other than us, we shall not be liable for any loss or damage, howsoever arising, suffered by you as a result of the disclosure of such information to the third party. You should always ensure that you read the privacy policy of any third party.

15. Contact us

For technical support, please email support@mezzanineware.com

For general support, please email info@mezzanineware.com

Registered address: Octoplace Block A4, Elektron Road, Technopark, Stellenbosch 7600, Western Cape, South Africa

+27 21 880 2033